Service Online

Service OnlineProvide a 24/7 service to your customers

A vehicle purchase is only the start of a customers’ relationship with your dealership. Once they have bought, they expect and should always receive great service throughout the entire ownership of their vehicle. Get it right and hopefully they’ll buy their next vehicle from you and the next!

Giving your customer more control over their booking process is just one of the ways you can impress.

What is Service Online?

You know how straightforward it is to book a train, flight or hotel online? Now transfer that concept over to booking a vehicle service or repair. That’s Service Online.

It benefits both parties. Your customers can conveniently manage their own vehicle service or fixed-price repair bookings at any time via your website, for a date and time that suits them. Plus, it frees your staff up from constantly talking and making phone bookings.

Service Online integrates seamlessly with both the Autoline and Autoline Drive DMS offerings from CDK, ensuring real-time booking slot availability for your customers.

Already got online service booking?

If your customers already have the ability to book a service or repair work online, does it integrate with your live workshop diaries? Or is it only sending an email to your service department, where a member of your team manually checks booking availability and calls the customer to complete the booking? With Service Online, forget all that. The booking is automatically reserved in the workshop diary and an email confirmation sent to the customer.  

Service Online is one of those great products that has obvious benefits for both you and your customers. Everyone’s a winner.

For your customers

  • Simple sign-up - Easily register for an account on your website using your company-branded registration screen.
  • Book anytime, anywhere - Book a service or repair appointment 24/7 using a PC, tablet or smart phone
  • Convenient time slots - Quickly book a service for a time & date that suits based on real-time availability
  • Reliable notification – automatically receive an email confirmation when the appointment nears.

For your dealership:

  • Additional customer information – on the sign-up page, you can request additional information, such as name, address and contact numbers. Once approved, this is automatically updated to your DMS.
  • 24/7 bookings - Customers can book appointments at any time of day, inside and outside office hours.
  • No re-keying - Seamless integration with both Autoline and Autoline Drive means new appointments are booked directly into your workshop diaries.
  • Less work – phone-booking staff can be utilised in other areas
  • More bookings - If a customer abandons a booking at any stage, you'll receive a report, allowing you to contact them directly and try and confirm an appointment

Your customer's journey only starts with the sale. Keep them coming back to your dealership with Service Online. Fully integrated, fully automated, always ready.

To find out more about how Service Online can help your dealership, watch the demo video below:

Sytner - Using Service Online to make service bookings more convenient.

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